Foundational and Essential Tools - Here's a Google Doc with more details on the tools the district has purchased and officially supports.
Support contact info
1 Tech support: create an iSupport ticket at https://isupport.aps.k12.co.us/User/Dashboard or email the Help Desk at: email@example.com
2Performance Matters Support: firstname.lastname@example.org
3AFS support from Human Resources infoHR@aurorak12.org
All Staff Help Resources
Missing Network Drives (W: V: U: etc.)
NOTE: If your network drives are still not present submit an iSupport ticket
Printing Adding printers to Staff devices
● Click the start button.
● In search box \\papercut05 for all Konicaprinters.
● Right click konicaprinters to utilize “follow me print”.
Paystubs ATS Print Freedom
Absence Reporting Frontline
Login: 10-digit phone number
Password default: 9 + last 4 of SSN
NOTE: You must have permission from your point of contact to take your personal days. These cannot fall immediately prior to or after a break.
RANDA (Evaluation) Colorado Department of Education
NOTE: There is no district support for this site
It is essential that staff use the APS iSupport system for all tech requests. This system will automatically send emails acknowledging the receipt of the request, as well as notifications through the process until completion. IT Department will route the problem to the appropriate person. If you are logged in to your laptop/computer you are already logged in to the system to submit an iSupport ticket. If it asks you to login, it is the same login credentials you use to login to your computer.
All one has to do is “Create an Incident” and fill out the appropriate categories for the request with as much information as you can. You can bookmark this link for the future.
**In addition to the APS iSupport system for tech requests, an alternate way to put in a request can be made by sending an email to HELPDESK HELPDESK, HELPDESK@aurorak12.org, which functions as a similar but simpler way to input a request. If using this option a ticket will automatically be generated and routed. Please be as descriptive as possible in the narrative of the request, keeping in mind room numbers, contact extensions, make of problem item (Epson, Promethean Board, laptop), etc.
Login: First Initial, Middle Initial, and Last Name (ex. email@example.com)
Password: Employee ID number
Login: First Initial, Middle Initial, and Last Name (ex. fmlastname)
same as computer login credentials
Tableau (APS Data Platform)
Please complete the following. It takes about 5 minutes and includes a link to a video which must be watched to gain access from the Accountability & Research department to access APS student data.
Please copy & paste this link into your browser and complete this form: