Support contact info
3AFS support from Human Resources infoHR@aurorak12.org
All Staff Help Resources
It is essential that staff use the APS iSupport system for all tech requests. This system will automatically send emails acknowledging the receipt of the request, as well as notifications through the process until completion. IT Department will route the problem to the appropriate person. If you are logged in to your laptop/computer you are already logged in to the system to submit an iSupport ticket. If it asks you to login, it is the same login credentials you use to login to your computer.
All one has to do is “Create an Incident” and fill out the appropriate categories for the request with as much information as you can. You can bookmark this link for the future.
**In addition to the APS iSupport system for tech requests, an alternate way to put in a request can be made by sending an email to HELPDESK HELPDESK, HELPDESK@aurorak12.org, which functions as a similar but simpler way to input a request. If using this option a ticket will automatically be generated and routed. Please be as descriptive as possible in the narrative of the request, keeping in mind room numbers, contact extensions, make of problem item (Epson, Promethean Board, laptop), etc.